Terms and Conditions

Effective Date: May 11, 2026

These Terms of Service (“Terms”) govern your use of the services provided by Primus Acquisition LLC (“Primus Acquisition,” “Primus ACQ,” “we,” “us,” or “our”). By accessing our website, booking a call, purchasing services, or otherwise engaging with our business, you agree to these Terms.

Alternatively, you can download a copy of the policy here.

1. Services

Primus Acquisition LLC provides marketing, automation, AI communication systems, lead management solutions, business optimization services, and related consulting or software-assisted services for businesses.

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

2. Eligibility

By using our services, you confirm that:

• You are at least 18 years old;

• You have the authority to enter into agreements on behalf of yourself or your business; and

• Your use of our services does not violate any applicable laws or regulations.

3. Client Responsibilities

You agree to provide accurate information and cooperate as reasonably necessary for us to deliver services.

You are responsible for:

• Maintaining access to accounts or systems required for implementation;

• Reviewing and approving deliverables in a timely manner;

• Ensuring your own compliance with applicable laws and regulations related to your business operations.

4. Payments and Billing

Fees for services will be communicated separately through invoices, proposals, agreements, or payment pages.

Unless otherwise stated:

• Payments are due according to the payment terms provided;

• Late payments may result in suspension or termination of services;

• All payments are non-refundable unless otherwise agreed in writing.

You authorize us and our payment processors to charge applicable fees for agreed services

5. No Guarantees

While certain service offerings may include performance-based guarantees or conditional commitments outlined in separate written agreements, Primus Acquisition LLC does not guarantee specific business outcomes unless expressly stated in writing.

Results may vary based on numerous factors outside our control.

6. AI and Automation Services

Certain services may involve AI-assisted systems, automations, phone systems, SMS systems, scheduling tools, or third-party integrations.

You acknowledge that:

• AI systems may occasionally produce inaccurate or incomplete outputs;

• Third-party platform outages or interruptions may impact performance;

• You are responsible for reviewing and monitoring communications sent on behalf of your business where applicable

7. Intellectual Property

All materials, systems, processes, branding, content, automations, and intellectual property created or provided by Primus Acquisition LLC remain our property unless otherwise agreed in writing.

You may not reproduce, resell, distribute, or reverse engineer our systems or materials without written permission.

8. Confidentiality

Both parties agree to keep confidential information private and not disclose it to unauthorized third parties except as required by law.

9. Third-Party Services

We may use third-party software, platforms, and service providers including but not limited to:

• Google

• Meta

• Calendly

• Stripe

• HubSpot

• Slack

• Zapier

• Retell AI

We are not responsible for outages, interruptions, errors, or actions caused by third-party platforms.

10. Limitation of Liability

To the maximum extent permitted by law, Primus Acquisition LLC shall not be liable for:

• Indirect or consequential damages;

• Lost profits;

• Business interruption;

• Data loss; or

• Any damages exceeding the amount paid to us for services during the preceding three months.

All services are provided “as is” and “as available.”

11. Indemnification

You agree to indemnify and hold harmless Primus Acquisition LLC and its owners, employees, contractors, and affiliates from claims, liabilities, damages, expenses, or losses arising from:

• Your use of our services;

• Violations of these Terms; or

• Violations of applicable laws or regulations.

12. Termination

Either party may terminate services at any time unless otherwise specified in a separate written agreement.

Upon termination:

• Outstanding balances remain due;

• Access to services may be revoked;

• Certain provisions of these Terms will continue to apply.

13. Privacy

Your use of our services is also governed by our Privacy Policy.

14. Changes to These Terms

We may update these Terms periodically. Updated versions will be posted on our website with a revised effective date.

Continued use of our services after changes constitutes acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Utah, without regard to conflict of law principles.

16. Contact Information

If you have questions regarding these Terms, please contact:

Primus Acquisition LLC
Support@primusacquisition.com

Operating in St. George, Utah and San Diego, California, United States